FAQsFrequently Asked QuestionsEverything you need to know about our treatments, ordering and support.
Treatment & Eligibility
Eligibility depends on your selected treatment, health history, current medications and consultation answers. Every order is reviewed by our prescribing team before approval. Some treatments may require additional information before dispatch.
Not usually. Most treatments can be requested through our secure online consultation. If our clinical team needs more information, we'll contact you before approving treatment.
Yes. If you're already receiving treatment elsewhere, we may be able to continue your treatment plan after reviewing your current medication and progress.
Many consultations are reviewed quickly, although some treatments may require additional safety checks before approval.
Weight Loss Treatments
Weight loss treatments support appetite regulation and help patients maintain healthier eating habits alongside lifestyle changes. Suitability depends on your consultation and prescribing criteria.
Our consultation helps determine which options may be appropriate based on your goals, previous treatment history and clinical information.
Some weight loss medications follow a gradual dose increase approach to help improve tolerability and effectiveness. Your treatment plan will guide this.
Most side effects are mild and temporary. If symptoms concern you or persist, contact our support team or follow medical advice.
Ordering & Delivery
Choose your treatment, complete the consultation, and if approved your medication will be prepared and dispatched.
Yes. Orders arrive in discreet packaging designed to protect your privacy.
Delivery speed depends on treatment type, clinical approval and delivery option selected at checkout. Some medications require additional verification before dispatch.
Yes — tracking details are sent once your order has been dispatched.
Medication & Safety
All medicines supplied are sourced through regulated supply channels and prescribed only where clinically appropriate.
Where clinically suitable, repeat ordering may be available without completing a full consultation each time.
Always declare all current medication during consultation so our prescribing team can assess suitability.
Contact us immediately and our team will review and advise on next steps.
Payments & Support
Selected treatments may be available as subscription or repeat order options depending on treatment type.
Orders already approved and dispensed may be subject to pharmacy regulations and cannot always be cancelled.
You can contact our support team through live chat, email or your account area.
Absolutely — patient feedback helps us improve and support more people.